SHIPPING

All our orders are dispatched within 48 working hours of your order except :
- During sales periods, the delivery time may be extended by 3 days.
- Exceptional case, in this case the delay is mentioned in the article sheet.



If your order includes several items with different delivery times, it will be sent as soon as all the items are available.
After shipment, it is necessary to count between 2 to 3 working days for the delivery.


DELIVERY

Shipping in France, Corsica and Monaco:

Colissimo at home without signature
- Delivery time of 48 hours

Colissimo at home against signature
- Delivery time of 48 hours
- In case of absence, you will be informed by a notice of passage indicating the availability of your parcel in the post office or in a relay point.
- The parcel remains at your disposal for 14 days in the post office and 7 days in a relay point.

Colissimo in a collection point against signature
- Delivery time of 48 hours
- Delivery at the post office, Pickup Station & consignes Pickup Station
- The parcel remains available for 10 working days in the collection point.



International shipping / products on sale

International Colissimo against signature:
- The price of the delivery varies according to the country, it will be evaluated when indicating your delivery address.
- Your package is delivered within 5 to 14 working days, depending on the destination.
- The parcel is delivered against a signature. In case of absence, you will be notified by a notice of passage indicating the availability of your package in the post office.
- The delivery is ensured by the post office or by a carrier of the country of destination.


Delivery costs are free of charge in metropolitan France for orders over €150.



RETURN

You have a period of 14 days after receipt of your order to return your purchases for a refund. Returns are free of charge in metropolitan France except for products on sale, in which case the return costs are payable by the customer.

Items must be returned unused and unwashed in their original packaging, with the labels and the delivery note received. As soon as we receive the returned products in our premises, we will start the refund procedure.



How do I make a return?

For a standard return

Log into your customer account, "MY ORDERS" area
Generate and print your return form
Pack your product carefully, with its label, unused and unwashed
Within 48 hours, you will receive by email a Colissimo slip to stick on your package
Put the return form in your parcel and use the form to send it back to us.
You can drop off your parcel at the post office, at a retailer in the La Poste network or in your letterbox (on request at www.laposte.fr/retour).



If your return concerns products on sale or if you do not live in metropolitan France

Connect to your customer account, "MY ORDERS" area
Generate and print your return form
Carefully pack the product(s), with the labels, unused and unwashed
Put the return form in your parcel and send it back to the following address GABRIELLE PARIS, 27A rue de la Liberté, 59650 Villeneuve d'Ascq, France.
We do not do standard exchanges. To order another item, simply reorder on the e-shop.