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FREQUENTLY ASKED QUESTIONS
How can I subscribe/unsubscribe from the answer ?
- You can subscribe via the pop-up that appears when you arrive on the site or by scrolling down to the bottom left corner of the homepage and clocking "Subscribe to the Newsletter".
- To unsubscribe, scroll to the bottom of any newsletter and click 'Unsubscribe". You'll be redirected to a page to confirm your unsubscription.
I haven't received my newsletter discount code. What should I do ?
- The code is automatically sent by email after subscribing. Don't forget to check your spam folder :)
- If you still haven't received it, feel free to contact us at : contact@gabrielle-paris.com
Are my personal data protected ?
- Yes, Gabrielle Paris is committed to protecting your persnal data and esuring the highest level of security. You can find our data protection and cookies policy here.
Where are Gabrielle Paris products made ?
- All collections are designed and imagined in our offices in France. We then seek out the best manufacturing partners. A large portion is produces in India-an inspiring land known for its textile expertise. We also work with partners in France, Portugal, Belgium and Tunisia.
Where can I find Gabrielle Paris products ?
- We have over 300 retailers in France and around the world. To find a store near you, click here.
- Log into your customer account.
- Click on "Orders" then "Details" at the right : your tracking link will be available.
- Need help ? Our customer service is available at contact@gabrielle-paris.com
How do I create a Gabrielle Paris account ?
- Go on "My account"
- Click "Register" in "First Visit"
- Fill in the required information
- Email us at contact@gabrielle-paris.com
- Include your full name, email address and phone number.
I forgot my password. What should I do ?
- Click on "Forgot password" to rest it.
- Remember to check your spam folder :)
How can I update my personal details ?
- Log into "My account"
- Click on "Profile info"
- Update the desired information.
- By email : contact@gabrielle-paris.com
- Free shipping in mainland France for orders over €150 (excluding furniture).
My order is marked as delivered but I haven't received it. What should I do ?
- Please contact us quickly at contact@gabrielle-paris.com. We'll open an investigation with the carrier (may take up to 15 days)
I didn't pick up my parcel at the collection point, what should I do ?
- Contact us by email : contact@gabrielle-paris.com.
- Once we receive the returned package (takes et least 7 days), we'll contact you to arrangea new shipment.
- France : 3 business days after your order is prepared
- Europe : 4-5 business days
- Rest of the world : 7-8 business days
- Furniture : 5 to 8 weeks
- Yes, within 14 days of delivery.
- Items must be unused, unwashed in original packaging with tags.
- Free returns in France (except sale or clearance items)
- After 14 days, return costs are the customer's responsibility
- International returns : customer pays shipping
- Embroidered items and furniture are non-returnable
- Go to "My account"
- Click on "Orders", and select the relevant order.
- Go to "Return Merchandise", check the items you wish to return and indicate the reason, then confirm the return.
- You can then find and download your return form (to include in the parcel) and your return label (to stick on the parcel) in the "My returns" section
I lost my return label. Where can I find it ?
- In your account, under "My returns", in the "Return Label" section "at the right"
I haven't received my refund yet. When will it be processed ?
- Refunds are issued within 15 days after your return is processed by our team.
How long does it take to prepare my order ?
- Orders are usually prepared within one business day. Shipping is guaranteed within 3 business days
- Please note that embroidered products require a longer preparation time (+5 days)
- Delays may be extended (+3 days) during special periods (holidays, sales, public holidays)
The status of my order hasn't changed, what's going on ?
- If we're in a special period (public holidays, festive seasons, sales..), order processing may take a bit longer (up to 3 extra days).
Is there a mistake in your order ?
- Mistakes can happen :) Don't worry, we'll take care of it quickly. Fell free to contact us at contact@gabrielle-paris.com
- We can cancel your order only if it hasn't been shipped yet.
- Just send us an email at contact@gabrielle-paris.com
- Once your cancellation is confirmed, your order will be refunded within a maximum of 14 days.
What payment methods can I use to pay for my order ?
- Credit card (Carte Bleue, Visa, Eurocard, Mastercard) via the secure CIC Monetico payment system and SSL protocol
- Paypal
- Alma : 3 interest-free installments for orders over €300
- Apple Pay / Google Pay
My payment isn't going through, what can I do ?
- This may be due to a technical issue or a problem with your bank. You can contact us by email at contact@gabrielle-paris.com, we'll work with you to find a solution.
How can I modify my order before it's shipped ?
- Before making any changes, please make sure your order hasn't been shipped yet.
- If it hasn't, contact us by email at : contact@gabrielle-paris.com
- We'll confirm once the modification has been processed.
Are the items in my cart reserved for me ?
- Items in your cart are not reserved until your order is confirmed.
I have a promo code, when should I enter it ?
- Enter your promo code at checkout, in the "Do you have a promo code ?" field.
I'm hesitating between two duvet cover colors of furniture finishes. Can I request samples ?
- Yes, email us with : contact@gabrielle-paris.com, en précisant :
- Sample(s) you'd like
- Delivery address
- Your contact details (name/phone/email)
Will my furniture arrive assembled ?
- Poufs, benches and chairs are comme pre-assembled.
- Other furniture is easy to assemble (under 15 minutes)
- In France, Belgium and Spain, you can choose "Guisnel Premium" delivery : includes assembly, unpacking, and packaging removal.
Can I customize my furniture ?
- Our furniture range is available in semi-custom options. You can adjust the size, color, or finish.
- For more information, contact : contact@gabrielle-paris.com
What is the validity period of my gift card ?
- Gift cards are valid for 1 year from the date of purchase.
- Enter your gift card code in the "Do you have a promo code ?" field at checkout.
- No, the gift card is non-refundable.
A product I love is out of stock, will it comme back ?
- To be notified when the product is back, simply sign up for the alert. You'll receive an email as soon as it's restocked.
- If the product is not restocked, it will be removed from the website.
- You can also contact us at contact@gabrielle-paris.com, and we'll let you know if your favorite item is expected to return.
My item has a defect, what should I do ?
- Product quality and customer satisfaction are at the heart of our priorities.
- If your item has a manufacturing defect, please email us at contact@gabrielle-paris.com with :
- Photos of the item
- Your order number
- Your contact details (name, email address, phone number)
- Don't worry, we'll get back to you as soon as possible with an appropriate solution.
How do I care for my products to keep them looking as beautiful as the day I bought them ?
- All care instructions specific to each product are available on the product pages.
- For more details, feel free to contact us by email at : contact@gabrielle-paris.com
