- You can subscribe via the pop-up that appears when you arrive on the site or by scrolling down to the bottom left corner of the homepage and clocking "Subscribe to the Newsletter".
- To unsubscribe, scroll to the bottom of any newsletter and click 'Unsubscribe". You'll be redirected to a page to confirm your unsubscription.
- The code is automatically sent by email after subscribing. Don't forget to check your spam folder :)
- If you still haven't received it, feel free to contact us at : contact@gabrielle-paris.com
Yes, Gabrielle Paris is committed to protecting your personal data and ensuring the highest level of security. You can find our data protection and cookies policy here.
All collections are designed and imagined in our offices in France. We then seek out the best manufacturing partners. A large portion is produces in India-an inspiring land known for its textile expertise. We also work with partners in France, Portugal, Belgium and Tunisia.
We have over 300 retailers in France and around the world. To find a store near you, click here.
- Log into your customer account.
- Click on "Orders" then "Details" at the right : your tracking link will be available.
- Need help ? Our customer service is available at contact@gabrielle-paris.com
- Go on "My account"
- Click "Register" in "First Visit"
- Fill in the required information
- Email us at contact@gabrielle-paris.com
- Include your full name, email address and phone number.
- Click on "Forgot password" to rest it.
- Remember to check your spam folder :)
- Log into "My account"
- Click on "Informations"
- Update the desired information.
By email : contact@gabrielle-paris.com
Free shipping in mainland France for orders over €150 (excluding furniture).
Please contact us quickly at contact@gabrielle-paris.com. We'll open an investigation with the carrier (may take up to 15 days)
- Contact us by email : contact@gabrielle-paris.com.
- Once we receive the returned package (takes et least 7 days), we'll contact you to arrangea new shipment.
- France : 3 business days after your order is prepared
- Europe : 4-5 business days
- Rest of the world : 7-8 business days
- Furniture : 5 to 8 weeks
- Yes, within 14 days of delivery. We no longer accept returns beyond 30 days.
- Items must be unused, unwashed in original packaging with tags.
- Free returns in France (except sale or clearance items)
- After 14 days, return costs are the customer's responsibility
- International returns : customer pays shipping
- Embroidered items and furniture are non-returnable
- Go to "My account"
- Click on "Orders", and select the relevant order.
- Go to "Return Merchandise", check the items you wish to return and indicate the reason, then confirm the return.
- You can then find and download your return form (to include in the parcel) and your return label (to stick on the parcel) in the "My returns" section
In your account, under "My returns", in the "Return Label" section "at the right"
- Orders are usually prepared within one business day. Shipping is guaranteed within 3 business days
- Please note that embroidered products require a longer preparation time (+5 days)
- Delays may be extended (+3 days) during special periods (holidays, sales, public holidays)
If we're in a special period (public holidays, festive seasons, sales..), order processing may take a bit longer (up to 3 extra days).
Mistakes can happen :) Don't worry, we'll take care of it quickly. Fell free to contact us at contact@gabrielle-paris.com
- We can cancel your order only if it hasn't been shipped yet.
- Just send us an email at contact@gabrielle-paris.com
- Once your cancellation is confirmed, your order will be refunded within a maximum of 14 days.
- Credit card (Carte Bleue, Visa, Eurocard, Mastercard) via the secure CIC Monetico payment system and SSL protocol
- Paypal
- Alma : 3 interest-free installments for orders over €300
- Apple Pay / Google Pay
This may be due to a technical issue or a problem with your bank. You can contact us by email at contact@gabrielle-paris.com, we'll work with you to find a solution.
- Before making any changes, please make sure your order hasn't been shipped yet.
- If it hasn't, contact us by email at : contact@gabrielle-paris.com
- We'll confirm once the modification has been processed.
Items in your cart are not reserved until your order is confirmed.
Enter your promo code at checkout, in the "Do you have a promo code ?" field.
- Yes, you can now order your samples directly from our website, in the "Samples" section.
- You can select up to three free samples. Only the shipping costs remain at your expense.
- Poufs, benches and chairs are comme pre-assembled.
- Other furniture is easy to assemble (under 15 minutes)
- In France, Belgium and Spain, you can choose "Guisnel Premium" delivery : includes assembly, unpacking, and packaging removal.
- Our furniture range is available in semi-custom options. You can adjust the size, color, or finish.
- For more information, contact : contact@gabrielle-paris.com
Gift cards are valid for 1 year from the date of purchase.
Enter your gift card code in the "Do you have a promo code ?" field at checkout.
No, the gift card is non-refundable.
- To be notified when the product is back, simply sign up for the alert. You'll receive an email as soon as it's restocked.
- If the product is not restocked, it will be removed from the website.
- You can also contact us at contact@gabrielle-paris.com, and we'll let you know if your favorite item is expected to return.
Product quality and customer satisfaction are at the heart of our priorities.
If your item has a manufacturing defect, please email us at contact@gabrielle-paris.com with :
- Photos of the item
- Your order number
- Your contact details (name, email address, phone number)
Don't worry, we'll get back to you as soon as possible with an appropriate solution.
- All care instructions specific to each product are available on the product pages.
- For more details, feel free to contact us by email at : contact@gabrielle-paris.com
